Refund Policy

Last Updated: 4 September 2026

At Global Re-Light, we are committed to providing reliable, high-quality, and professional solutions to our clients. This Refund Policy explains the conditions under which refunds may or may not be provided for our services.

1. General Refund Policy

Payments made for services, technology solutions, consulting, digital solutions, project development, or other professional services provided by Global Re-Light are generally non-refundable once the project has commenced or services have been delivered.

2. Refund Eligibility

A refund request may be considered only under the following circumstances:

• Duplicate payment made by mistake.
• Incorrect payment amount due to a technical or payment processing error.
• Payment received but the project or service has not yet started.
• Unauthorized transaction verified by the payment provider.
• Any other genuine payment-related issue verified by our team.

Refund requests must be submitted within 7 days of the payment date.

3. Non-Refundable Situations

Refund requests will generally not be approved in the following situations:

• The agreed service or project has already started.
• The project has been completed or partially delivered.
• Resources, third-party services, or external tools have already been purchased or utilized.
• Work has already been completed according to the agreed requirements.
• Change of mind after confirming the order or project.
• Delay caused by the client's failure to provide required information, content, approvals, or access.
• Services purchased under special promotional or discounted offers unless otherwise stated.

4. Refund Processing

If a refund request is approved, the amount will be refunded using the original payment method wherever possible.

• Refunds are usually processed within 7–15 business days.
• Processing time may vary depending on your bank or payment gateway.
• Any applicable transaction, payment gateway, or processing charges may be deducted where applicable.

5. Cancellation of Services

Clients may request cancellation before work begins. Once the project or service has started, cancellation requests will be reviewed based on the stage of the project, resources utilized, and work already completed.

Any applicable cancellation charges or deductions will be communicated to the client before the refund is processed.

6. How to Request a Refund

To request a refund, please contact our support team with the following details:

Please include:

• Full Name
• Registered Email Address
• Phone Number
• Invoice Number or Transaction ID
• Payment Date
• Payment Amount
• Reason for the Refund Request

Incomplete or unverifiable requests may require additional information before processing.

7. Approval of Refund Requests

Each refund request is reviewed individually by the Global Re-Light team. Approval depends on the nature of the service, project progress, payment verification, resources utilized, and compliance with this Refund Policy.

Submitting a refund request does not guarantee approval. The final decision will be communicated to the client after reviewing the request and relevant transaction details.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us: